Chrome and Firefox adoption is driving the Push Notifications for Browser on Desktop and Mobile
Chrome Push Notifications, became a reality in April 2015. Safari had the support for this channel earlier, and with Firefox version with push expected by end of January 2016, Push for browsers will be present in Safari, Chrome and Firefox. This will offer a market reach of 75%+, based on browser market share, and the push notifications reach becomes meaningful.
Browsers still have higher traffic as compared to the apps, for most of the companies, so this channel can have more impact. Recently Facebook implemented these notifications and more web site owners started to take notice of this, and looking at ways to implement it on their website.
ROI: Browser Push Notification ROI is 2x to 10x of Email
We built PushEngage.com – a platform and campaign management tool to allow websites to easily send push notifications on desktop and mobile browsers. Initially, we had built the tool for our site CouponRani.com, but when we saw a ROI for the channel to be 2x to 10x of Email, we made this tool available for all.
We see a much higher Click through rate on each of the Push Campaign. The user who comes back is interested in the content being pushed and thus has much higher conversion rate.
The key differences between Email and Push Notifications in Browsers are:
- In email only people who open the email get to see the message, but in Push all users who are online or have browser on will see the message. This has an impact and leads to much higher “open rate” for Push.
- Given the Push has higher open rate, this trickles down to higher click rate. We have seen as high as 50% click through rates on messages. This Subscribed user will get the notifications as long as browser is running in background. This will get your subscribers to come and visit you back.
- Since this is a novel channel and the noise level is less in this channel as web sites still catch up to this way to messaging, we would continue to see the higher performance.
How Does Push Notification on Browsers Work?
Firstly, these notifications are available on both Mobile and Desktop browsers. We are using our tool as an example here to explain, but the experience will be similar with other options as well.
1) A user visiting your site is asked to subscribe to Push Notifications
2) Once the user confirms subscription, he is added to a subscriber group. We can also segment the users here, and add them to specific subscriber groups.
3) As a Website owner, you can now go to the dashboard and create and send a notification to all your subscribers
4) Subscribed user will get the notifications as long as browser is running in background. This will get your subscribers to come and visit you back.
Things to Consider as you Implement Push on your Website
A) How to Build a List of Subscribers:
One issue is that we need to build with subscriber base from scratch, so it will take time for this channel to pick up. But patient list building will payout in terms of returns. After six months if you have a decent list and other competitors do not have one, you would have a better reach.
There is no method currently to submit a list of emails to Google or Safari and get a similar list for Push Notification back.
Hence, similar to list of Email users, we can get opt-in from users in multiple ways.
- Default: The default method includes a subscription pop-up on load of the home page or all the pages. The delay is configurable in tool like PushEngage.com, and you further you could change the Messaging on the Pop Up.
- You can choose to trigger the Push Subscription pop up on Button Click, at specific place in your site – like Subscribe to Price Alert, or after downloading a white paper, or any other action.
Segment your users during subscription for better targeting
If you want your users to engage more with your push alerts, then you should send targeted and contextual alerts. Right now you can segment the users based on actions on your site, or where they subscribed.
As an example: Right when users subscribe you can ask them if they are interested in Sports News Alerts or Political News Alerts or both.
B) Plan & run some campaigns constantly
Even when your subscriber base is small, plan some campaigns and run with the users you have to keep in engaged. Depending on the type of site each user will have a different expectation on how frequent these notifications should be. Respect those choices and send them as frequent notifications as desired.
We are offering the users of DigitalDefynd a special 2 month Free trial , so please sign up here, and give Push Notifications a spin.