8 Best + Free Conflict Management Courses [2021 JULY][UPDATED]

Best Conflict Management course tutorial class certification training online

Conflicts are integral to projects, and conflict management is a critical skill for project management. Conflict resolution skills are a must-have to be able to survive and flourish in the workplace. Online conflict resolution/management programs provide you with basic knowledge about conflicts and techniques to resolve them. They come with exercises, case studies, and activities to help you identify the triggers of a dispute, identify the conflict styles of parties involved, and choose the best conflict resolution approach. Implementing this knowledge to resolve conflicts in the real world is the only way to hone your conflict management skills. Our experts have vetted various conflict management courses on the Internet and picked the best ones to prepare this list of the best conflict management courses. So what are you waiting for? Check out these free and paid resources, and start working on your conflict management skills. Check out our list of Best People Management Courses.

 

8 Best + Free Conflict Management Courses & Classes [2021 JULY]

1. Conflict Management Specialization by the University of California (Coursera)

This course provides you with tools you will need to address conflicts between individuals constructively and between individuals and the organization. It particularly focuses on empowering you to manage intercultural conflicts in today’s global society. You will examine how the nature of conflict and management strategies vary based on their causes that can be anything from competing interests and goals to power imbalances.

 

Key USPs-

– This course is offered by the University of California, Division of Continuing Education.

– This course shows you how to strengthen your workplace relationships.

– The course covers the fundamentals of conflict resolution, highlights the power of positive conflict.

– You will get to hone your intercultural communication skills.

– The course culminates with the final Capstone Project.

– You can receive a course certificate by paying a small fee.

 

Duration: 4 months

Rating: 4.5 out of 5

You Can Sign up Here

 

Review: Very good, compact course. Gave me some valuable inputs. Special thanks for the input on how our minds frame our intercultural expectations. Also, for the three strategies of conflict resolution. -DD.

 

 

2. Conflict Management with Emotional Intelligence (Udemy)

This course will guide to getting through managing disagreements, difficult situations, and interactions. You will learn what conflicts are all about, appreciate the role of conflict in healthy relationships, identify various modes of conflict resolution, discover how your mood of conflict has been helping/hindering you in your conflict resolution endeavors, be able to differentiate between emotional responses and rational responses and derive strategies for dealing with conflict.

 

Key USPs-

– This course allows you to build and hone your interpersonal skills.

– You will identify and assess your mode of conflict.

– The course content includes video lessons, nine articles, and ten downloadable resources.

– You can use a device like mobile or TV connected to the Internet and access the course content – Conflict Management with Emotional Intelligence comes with a Certificate of Completion.

 

Duration: 3.5 months

Rating: 4.5 out of 5

You Can Sign up Here

 

Review: Indeed! I can relate to some of the situations, examples presented by Robin. His advises and suggestions are practical too. As the lectures got in the half-way, the topics were getting interesting. Thanks for being my mentor in this matter. -Maria Teresa S. Curia.

 

 

3. Complete Guide to Conflict Management in the Workplace (Udemy)

Turn differences in opinions and conflicts into opportunities for growth and creativity. Hone your conflict resolution, listening, communication, and problem-solving skills with the help of this course. Learn to identify the warning signs and prevent or minimize conflicts, master proven strategies to prevent and manage conflicts, discover your conflict management style, improve your reactions, and know how to find the root cause of conflicts and avoid resentment.

 

Key USPs-

– You will learn the six steps to Conflict Resolution.

– The course encourages you to create a psychologically safe work environment.

– The course guides you in defining and implementing conflict resolution guidelines, procedures, and training for your organization.

– The course content includes video lessons, 23 articles, and 23 downloadable resources.

– You can use a device like a mobile phone or TV connected to the Internet to access the course material.

– Complete Guide to Conflict Management in the Workplace comes with Certificate of Completion.

 

Duration: 2 months

Rating: 4.3 out of 5

You Can Sign up Here

 

Review: I am so inspired and highly motivated to engage myself in any conflict in the business and bringing good solution and excellent relationships. – Ronald Makhalavhula.

 

 

4. Mastering Conflict Management and Resolution at Work (Udemy)

Understand what happens to you in a conflict. Discover tools useful in resolving conflicts. This course shows you how to define a conflict and helps you identify your conflict handling style. It teaches you strategies to manage your defensiveness and introduces you to tools that help resolve conflicts and maintain calm during arguments. Most importantly, you will learn techniques to recover from conflict, rebuild trust, forgive, apologize, and strengthen your relationships.

 

Key USPs-

– The course allows you to look at some of your past conflicts and analyze how to deal with them.

– The course is especially useful for early and mid-stage career professionals.

– The course material includes video lectures and sixteen downloadable resources.

– Any device connected to the Internet can be used to access the course material.

– Mastering Conflict Management and Resolution at Work comes with a Certificate of Completion.

 

Duration: 1 hour

Rating: 4.5 out of 5

You Can Sign up Here

 

Review: This was an excellent course. The speaker was clear and interesting, the material was relatable, and the examples were concrete. Thank you! -Ashley Williams Stevenson.

 

 

5. Become a Master at Conflict Management at Home or Work (Udemy)

This course focuses on helping you master communication skills to resolve conflicts effectively. It presents you with a concrete framework and steps for entering into difficult conversations. You will pick up the conflict management skills necessary to solve problems and maintain healthy relationships. Learn to prevent disagreements from becoming an unhealthy conflict and manage yourself during the conflict. Develop the mindset, confidence, and skills you need to facilitate conflict resolution.

 

Key USPs-

– The course discusses the pros and cons of different communication styles.

– The course analyzes a lot of real-world examples to show you how to resolve conflicts at home and on the job.

– You can use devices like a computer, tablet, mobile phone, or TV connected to the Internet to access the course material.

– Become a Master at Conflict Management at Home or Work comes with a Certificate of Completion.

– You will be able to face difficult conversations confidently.

– The course material includes video lessons, nine articles, and fourteen downloadable resources.

 

Duration: 4.5 hours

Rating: 4.5 out of 5

You Can Sign up Here

 

Review: Very clear explanation of the conflict and the dialogue. This training is helpful not only around the conflicts but also around conversations in general. -Milen Stefanov.

 

 

6. Managing Conflicts on Projects with Cultural and Emotional Intelligence by the University of Maryland (edX)

The course encourages students to leverage emotional and cultural intelligence to resolve conflicts. It introduces and explains concepts like social worlds in programs and projects and Coordinated Management of Meaning (CMM). The objective is to equip you with methods and tools to make the communication perspective visible. You will learn the four steps of Cultural Intelligence, five components of Emotional Intelligence, and how cultural intelligence and emotional intelligence can help you increase your program’s effectiveness or project management communication.

 

Key USPs-

– You will learn to leverage CMM tools to diagnose and manage communication problems.

– You can get a verifiable course certificate for this course by paying a small fee.

– The course certificate carries the signature of the instructor and the institute’s logo.

– You can improve your job prospects by adding the certificate to your LinkedIn profile and resume.

– This course is offered by the Maryland University.

 

Duration: 5 weeks

Rating: 4.4 out of 5

You Can Sign up Here

 

 

7. Conflict Resolution Certificate Program (eCornell)

This program equips you with the skills necessary to identify issues within your workplace and successfully navigate challenging conversations with direct reports, peers, or supervisors. You will learn to assess, scope, and diagnose issues, look at the problem from the other party’s lens, understand different personal styles, and find workable resolutions that strengthen relationships and results by implementing a proven problem-solving approach.

 

Key USPs-

– The course shows you how to identify the problem, interests, and criteria for successful resolution.

– You will learn and practice basic question techniques to check your conflict diagnosis.

– The course teaches you how to facilitate a challenging conversation and foster positive outcomes.

– You will know to separate performance issues and conflicts that need stronger action.

– The course is offered by the Cornell ILR School.

– You will learn 3.2 CEUs and 10 PDUs from this course.

– This course is very useful to team managers and supervisors.

– There are four electives to choose from – Leading across cultures, Interpersonal communication skills, addressing workplace behavior issues, and medication for managers.

– This is an instructor-led online course.

 

Duration: 2 weeks

Rating: 4.3 out of 5

You Can Sign up Here

 

 

8. Conflict Management Workshop (American Management Association)

Gain deep insights into the emotional triggers of a conflict and learn how to manage difficult encounters with diplomacy, tact, and credibility. This course encourages you to embrace conflict, build better relationships, and experience greater personal and professional success. It is your guide to build self-awareness, strong communication skills, and motivation to resolve uncomfortable situations.

 

Key USPs-

– The course is useful to professionals and managers who want to deal with conflict situations productively.

– You can earn PDUs and CEUs from this course.

– You will start looking at conflict situations as opportunities for critical conversations.

– You will become more confident, calm, and assertive when holding difficult conversations.

 

Duration: Variable

Rating: 4.3 out of 5

You Can Sign up Here

 

 

So these were the Best Conflict Management Courses, Classes, Tutorials, Training and Certifications program available online. We hope that you found a course that will help you meet your learning goals. We wish you Happy Learning!