6 Best Customer Service Courses [2021 SEPTEMBER] [UPDATED]

best customer service course class certification training online

25 Experts have compiled this list of Best Customer Service Course, Tutorial, Training, Class, and Certification available online for 2021. It includes both paid and free resources to help you learn about Customer Service and these courses are suitable for beginners, intermediate learners as well as experts.


6 Best Customer Service Courses, Certification, Training and Classes Online [2021 SEPTEMBER] [UPDATED]

1. Top Customer Service Courses (Udemy)

With the shift of business to customer-centric culture user-friendly services for clients have become the top priority of the companies. This platform makes sure that you find that one course that fits your requirements. Use the filters to choose from over 1300 programs. Some of the bestsellers include soft skill fundamentals, sell without advertisement, service management modules and more. Upon the completion of your certification, you will be able to apply to the numerous relevant job profiles spread across organizations.


Key USPs-

– No pre-requite required to get started for the beginner level programs.

– The classes are accompanied by assignments and lessons that help you to get a clearer understanding of the concepts covered.

– Learn to satisfy your consumers and solve their problems in an efficient manner.

– Each topic is covered in an elaborate manner with proper examples and demonstrations.

– Lectures + Articles + Downloadable resources + Full lifetime access

– The lessons and study materials can be accessed for a minimal fee.


Duration: Self-paced

Rating: 4.5 out of 5

You can Sign up Here 



2. Writing Customer Service Emails (LinkedIn Learning)

This lesson is designed to help you write to the consumers with consistency and professionalism all the while maintaining authenticity. Learn to read and answers emails, handle difficult questions, acknowledge customer feelings, avoid clichéd language among the crucial topics covered. By the end of the lectures, you will have the skills required to work in a contact center and to improve customer relations.


Key USPs-

– Explain the process of your company clearly to the consumers as and when required.

– Learn to apologize when appropriate to maintain the reputation and the satisfaction level.

– The introductory lessons provide an overview of the exercises and the process to complete them.

– Attempt the chapter quizzes at regular intervals to brush up the topics covered in the videos.

– Demonstrate empathy and sincerity in your writing along with clear communication of the solutions in any given scenario.

– Access the training for free after the first month of signing up.


Duration: 1 hour 6 minutes

Rating: 4.5 out of 5

You can Sign up Here



3. Customer Service Training (LinkedIn Learning)

With over 250 courses this platform covers all the necessary aspects to provide the best possible customer service. Whether you want to work with upset customers, handle CRM software, write emails, acquire troubleshooting skills then there are dedicated training for each one of it. Start with the basic essential programs if you are new to this field or cover the leadership and team management techniques if you are already confident in your foundational concepts. Upon the completion of the lectures, you will have the confidence to delve into more complex specializations and present your ideas efficiently.


Key USPs-

– The videos guide you through all the core concepts beginning from the introductory parameters to the difficult ones.

– Explore the customer-centric culture and upgrade your communication skills.

– Exercises are available for online practice as well as for offline learning.

– The option of ‘view offline’ allows you to attend classes without the internet and on the go.

– The training is divided into appropriate sections along with relevant exercises.

-The complete study materials are available for free for the first month after enrollment.


Duration: Self-paced

Rating: 4.6 out of 5

You can Sign up Here 



4. Customer Experience Design for Customer Success by Trailhead (FutureLearn)

This customer experience design program will assist you in learning extensive skills to design & implement tactics to enhance customer experience and customer success. This program is designed in collaboration with Trailhead Salesforce to explore CX design and customer journeys. In addition, you’ll also learn how to optimize the experience to grow customer loyalty profits and average spending. The course instructors will help you expand your knowledge of CSM methodologies and CX principles while comprehending the role across different business contexts and optimizing customer value for specific customer segments. Also, the program will help you gain multiple skills and give a certificate of completion that can be shared with employers for job opportunities.


Key USPs – 

– Learn to map a customer journey and experience for target customer groups and gain knowledge about outlining the top-line approach to effective CX design

– Learn to identify the key components and methods of building successful customer strategy to strong business relationships 

– Recognize technological opportunities to gain and achieve the aspirational experience that focuses on the application of CRM technology

– Gain skills like customer journeys, Salesforce, CRM Technology, customer experience strategy, relationship management, and other tactics of customer experience


Duration: 12 weeks (4 hours/week)

Rating: 4.8 out of 5

You can Sign up Here



5. Customer Service Training (Go Skills)

Through this certification, you will learn to improve the quality of your customer experience and ultimately increase your business revenues. Discover the seven principles to understand how psychology plays a crucial role in providing service, various fundamental etiquettes, and relevant business impact. Most importantly you will see how to provide top-notch services and resolutions to problems that will be useful for gaining loyal customers. With glowing reviews and stellar ratings, this program is a crowd favorite.


Key USPs-

– The tutorial is very well designed and divided into relevant sections that make browsing through the lectures easy.

– There are a total of 22 practice tutorials.

– Create positive interactions and take responsibility for your tasks.

– Learn to listen actively to verbal and nonverbal cues and build a rapport by empathizing.

– Identify the root cause of the problem and reach its solution that exceeds expectations.


Duration: 11 hours

Rating: 4.4 out of 5

You can Sign up Here 



6. Phone-Based Customer Service (LinkedIn Learning)

With the advancement of technology, there are different emerging branches of customer service. Still, it is safe to say that the phone-based facility is one of the most significant forms of communication between organizations and customers or clients. Take this intermediate-level program to learn the tactics to break the ice and create an understanding with the people you serve. Develop efficient listening skills and tune out distractions while attending phone calls. End the lesson by exploring the methods to de-escalate angry callers, express empathy, and more.


Key USPs-

– The learning objectives are clearly defined which makes it easy to follow along.

– Take a look at the unique challenges that are faced during telephonic conversations.

– The lessons are divided into 3 parts along with 3 chapter quizzes.

– Follow the examples and best practices to make the most of the journey.

– The lectures, videos, and assignments can be accessed without any cost for the first month after signing up.

– With over 55,000 viewers from a wide range of backgrounds, this certification is one of the best sellers on this platform.


Duration: 52 minutes 10 seconds

Rating: 4.5 out of 5

You can Sign up Here 


So that was our take on the best Customer Service courses, certifications, and tutorials online. Hundreds of experts come together to handpick these recommendations based on decades of collective experience.