5 Best ITIL Courses & Certification [2025 December]
As the IT landscape rapidly evolves, ITIL (Information Technology Infrastructure Library) remains a gold standard for aligning IT services with business requirements. Whether you’re starting your ITSM journey or seeking to sharpen your service management capabilities, selecting the right ITIL course can significantly impact your career progression. With ITIL 4 introducing a modernized, agile-aligned framework, professionals now have access to a variety of high-quality certification programs tailored to different learning styles and experience levels.
This carefully curated guide by DigitalDefynd explores the Best ITIL Courses & Certifications available online. From intensive instructor-led bootcamps to flexible, on-demand video tutorials, each course featured here offers a unique path toward ITIL 4 Foundation certification and beyond. We’ve highlighted key features such as exam pass guarantees, real-world case applications, PeopleCert accreditation, and professional development units (PDUs) to help you make an informed choice. Whether you prefer structured classroom sessions or self-paced video content, this roundup includes options from top providers like Simplilearn, New Horizons, Learning Tree, Udemy, and LinkedIn Learning, ensuring there’s something for every IT professional.
5 Best ITIL Course, Certification, Training, Tutorial & Class Online [2025 December] [UPDATED]
ITIL 4 Foundation Certification Training Course (Simplilearn)
The ITIL® 4 Foundation Certification Training Course by Simplilearn stands out as a comprehensive entry point for professionals aiming to master IT Service Management. Designed with a blend of self-paced learning and live online classes, this course offers 22 PDUs, 30+ quizzes, 4 mock tests, and 6 simulation assessments to build confidence and practical readiness. With a 100% exam pass guarantee or your money back, and access to official PeopleCert content, learners are well-equipped to clear the ITIL 4 Foundation exam on their first attempt.
The course is ideal for IT professionals—ranging from service delivery managers to system administrators—who seek to align their work with ITIL frameworks and drive operational efficiency. It dives deep into core ITIL concepts, including service management, value delivery, guiding principles, and service value chain practices. What sets this program apart is its structured curriculum, which covers Lean, Agile, and DevOps concepts, giving learners both theoretical and application-level clarity. Real-world case studies and mock discussions enrich the online experience, making the course highly relevant for both new entrants and experienced IT professionals.
Highlights:
– Gain access to a blended learning format combining self-paced content with live instructor-led sessions.
– Receive a 100% exam pass guarantee or get your money back, a strong confidence booster for first-time test takers.
– Earn up to 22 PDUs recognized by PMI for continuous professional development.
Practice with 30+ quizzes, 4 mock tests, 6 simulations, and 2 official sample papers from PeopleCert.
– Study ITIL principles like service value systems, guiding principles, service value chain, and management practices using real-world scenarios.
– Enjoy lifetime access to recorded sessions and course materials, allowing on-demand revision.
– Learn from active industry experts with decades of IT leadership and training experience.
– Available in both weekday and weekend formats for maximum scheduling flexibility
– Backed by 24/7 support and career-focused mentorship for a continuous learning experience
– Gain salary-boosting credentials, with certified professionals earning up to 40% more on average.
Mode: Online, with flexible learning paths (self-paced + live classes)
Duration: Self-paced (flexible) or scheduled cohorts (weekdays/weekends)
Rating: 4.7 out of 5
You can Sign up Here
This course is a strong contender in our list of the Best ITIL Courses & Certifications—especially for professionals looking for an outcome-focused, exam-ready, and application-driven foundation in ITIL 4.
ITIL Training Course (New Horizons)
The ITIL® 4 Foundation Training Course by New Horizons is a fast-track, intensive program tailored for professionals seeking a practical yet structured approach to mastering IT service management. This 3-day instructor-led course provides in-depth immersion into ITIL® 4’s guiding principles, dimensions, and practices, making it ideal for those looking to quickly build foundational knowledge and earn certification. Participants also earn 14 PDUs upon completion, and the course fee includes the ITIL Foundation exam voucher.
What makes New Horizons’ training stand out is its focus on enterprise-ready delivery, offering customizable group training, a free retake option within six months, and a “Guaranteed-to-Run” schedule for added peace of mind. Whether you are new to ITSM or looking to standardize practices within your team, this course offers clear strategic alignment with both business and technology goals, all while leveraging PeopleCert-authorized course content taught by certified experts.
Highlights:
– Complete the ITIL® 4 Foundation certification training in just 3 days, designed for accelerated upskilling.
– Includes an official exam voucher and the opportunity to retake the exam with the Take2 add-on if needed
– Earn 14 PDUs towards your PMI continuing education requirements
– Learn directly from certified, PeopleCert-accredited instructors with real-world ITSM experience
– Cover the foundational components of ITIL 4, including service value systems, customer-centric service delivery, and continual improvement
– Delivered via instructor-led sessions with an option for virtual or on-site group training
– Access private training customization and enterprise-level learning solutions tailored to organizational goals
– Free course retake within six months ensures flexible learning reinforcement (conditions apply)
– Ideal for professionals in IT operations, service desk, and infrastructure roles transitioning to service management responsibilities
– Backed by New Horizons’ long-standing reputation in global IT training and flexible scheduling through their Guaranteed-to-Run model
Mode: Instructor-led (virtual or in-person), with private group training options available
Duration: 3 days of intensive training
Rating: 4.5 out of 5
You can Sign up Here
Related: How Should CIO Use AI and Automation?
ITIL v3 Foundation Certification Training (Learning Tree)
The ITIL® 4 Foundation Training by Learning Tree is a well-rounded certification course that equips professionals with the practical and theoretical knowledge to align IT services with business goals. This 3-day training offers instructor-led or self-paced formats and includes the official ITIL exam voucher, hands-on labs, and 18 PMI PDUs, making it ideal for project managers and IT leaders seeking ITSM alignment. The course is designed for both beginners and experienced professionals looking to formalize their understanding of ITIL 4 practices and terminology.
Participants will explore the complete ITIL 4 framework, including the service value system, service value chain, seven guiding principles, and critical ITSM practices. The course takes a real-world approach to applying ITIL in modern digital environments—focusing on tech-enabled product delivery, continual improvement, governance, and business integration. It includes a full suite of exam prep tools, such as practice tests, prep questions, and after-course one-on-one coaching, ensuring learners are exam-ready.
Highlights:
– Choose between live instructor-led delivery or on-demand online learning for scheduling flexibility.
– Gain 18 PMI PDUs and sit for the ITIL Foundation exam via PeopleCert’s remote proctoring service
– Receive an exam voucher with the course and access to the Take2 retake option for added confidence.
– Learn from accredited instructors and a curriculum officially approved by PeopleCert.
– Understand ITIL 4 concepts such as service value systems, governance, continual improvement, and risk management.
– Engage with practical modules on ITIL practices, including change enablement, asset management, incident/problem management, and service configuration.
– Experience guided lab exercises that reinforce concepts through hands-on learning.
– Explore business-aligned ITSM concepts like outcome-based value delivery, stakeholder collaboration, and risk-informed governance.
– Benefit from personalized support with after-course one-on-one coaching to bridge learning gaps
– No prior experience required—ideal for curious learners and early-career professionals as well as experienced tech managers
Mode: Online (self-paced or instructor-led) and in-person available
Duration: 3 days of intensive training
Rating: 4.7 out of 5
You can Sign up Here
Top ITIL Courses (Includes Free Courses) (Udemy)
Udemy’s ITIL® 4 Foundation courses are among the most accessible and flexible options for learners worldwide, especially for budget-conscious professionals and beginners. With over 400,000 learners enrolled and a wide array of top-rated video modules, Udemy offers one of the most expansive selections of ITIL 4 Foundation training, including both comprehensive certification courses and focused practice tests. The self-paced format allows students to learn anytime, anywhere, with lifetime access and 30-day money-back guarantees for added flexibility.
The platform features a blend of beginner-friendly video tutorials, timed practice exams, and real-world scenarios led by highly rated instructors like Jason Dion, Samir Faraj, and Sam Legion. Several courses are curated for fast certification prep—like “The Ultimate ITIL 4 Foundations Certification Course” and “ITIL 4 Foundation: The Ultimate Training to Get Certified”—while others target skill application in areas like metrics, incident management, and ITSM design. Whether you’re exploring ITIL for the first time or aiming to strengthen your exam readiness, Udemy offers options that cater to various learning goals.
Highlights:
– Access a wide catalog of ITIL® 4 Foundation certification courses at affordable rates with deep discounts
– Learn from expert instructors with extensive ITSM, CompTIA, and PeopleCert-accredited backgrounds
– Choose from beginner-focused certification paths, advanced test simulators, and domain-specific practice modules
– Practice with thousands of mock questions and timed tests—some courses offer over 1,000 questions
– Lifetime access and mobile learning make it easy to fit learning into your schedule
– Explore free and low-cost options, including popular picks like Jason Dion’s exam bundle and Samir Faraj’s scenario-based training
– Enjoy lifetime access, instructor Q&A, community discussions, and downloadable resources
– Available in multiple languages and suitable for global learners preparing for ITIL certification
– Includes bonus modules on COBIT, ITIL Managing Professional, and ITSM tools integration for career extension
– 30-day money-back guarantee on all purchases and seamless integration with Udemy for Business for teams
Mode: 100% online, self-paced video learning
Duration: Ranges from 1.5 to 8.5 hours per course, depending on depth and format
Rating: 4.2 out of 5
You can Sign up Here
Related: How Can CIOs Use ChatGPT?
ITIL Training & Courses (LinkedIn Learning)
LinkedIn Learning offers a flexible and professional-grade catalog of ITIL® courses suited for early-career learners, working professionals, and managers seeking to integrate ITIL into day-to-day service operations. With short-form, self-paced video lessons led by experts like David Pultorak, Jason Dion, and Shane Chagpar, the platform emphasizes foundational clarity and practical application of ITIL 4 principles. Courses range from beginner overviews to intermediate and advanced modules focused on applying ITIL across service delivery functions.
Popular titles include “Learning ITIL®,” “Intro to Service Management with ITIL® 4,” and “Putting ITIL® Into Practice,” all of which offer certificate eligibility, hands-on application, and thousands of learner endorsements. Many of the courses are under two hours, making them perfect for professionals balancing certification prep with a busy work schedule. The platform’s integration with professional networks also provides a seamless way to display completed certifications on LinkedIn profiles.
Highlights:
– Learn from real-world experts with decades of experience in ITSM and enterprise consulting.
– Access focused courses on ITIL 4 fundamentals, service value chain, metrics, governance, and continual improvement
– Courses like “Putting ITIL® Into Practice” offer scenario-based learning, ideal for IT managers and process owners
– Earn a certificate of completion that can be added directly to your LinkedIn profile to boost visibility.
– Benefit from constantly updated content—recently refreshed in 2024 to align with current exam frameworks.
– Perfect for both entry-level learners and seasoned IT professionals looking to formalize or refresh ITIL knowledge
– Access with LinkedIn Learning’s monthly subscription model—first month free for new users
– Courses available across beginner, intermediate, and advanced levels
– Explore related modules like “Problem Management,” “DevOps for ITIL® Practitioners,” and “Lean IT” to extend skillset
– Compatible with mobile and desktop platforms for anytime, anywhere learning
Mode: 100% online, self-paced with LinkedIn Learning subscription
Duration: Courses range from 30 minutes to 2 hours
Rating: 4.2 out of 5
You can Sign up Here
Related: CIO vs IT Director: Key Differences
Bonus: Free ITIL Courses
Free Course – Introduction to ITIL® Foundation 4 (Simplilearn)
Simplilearn’s “Introduction to ITIL® Foundation 4” offers a concise overview of the IT Infrastructure Library (ITIL) framework, essential for managing IT services in business environments. This course provides learners with a snapshot of the latest evolution of ITIL, covering the key concepts, terminologies, and practices involved in ITIL 4. The text consists of an overview of the ITIL lifecycle, the Service Value System (SVS), and the four aspects of service management. This introductory course is designed to help professionals understand how ITIL can enhance IT service management within their organizations. Through engaging content and real-world examples, participants will gain a fundamental understanding of ITIL principles and the importance of their implementation for IT service improvement.
Duration: 1 hour
Free Course – ITIL® 4 Introduction (Udemy)
Udemy’s “ITIL® 4 Introduction” provides a quick and effective entry point into IT service management through the lens of ITIL 4. This course is designed to introduce the core elements of the ITIL framework, focusing on integrating IT services with business needs. It provides a quick overview of the ITIL service value system, the service value chain, and the fundamental principles that support efficient IT service management. This compact course is perfect for those new to ITIL who wish to quickly understand the system without committing to a lengthy study. By the end of the course, learners will have a clear idea of what ITIL is and how it can be applied to improve IT service operations and alignment with business requirements.
Duration: 28 minutes
Free Course – Mastering ITIL 4: A Free Crash Course in the 4D & Governance (Udemy)
Udemy’s “Mastering ITIL 4: A Free Crash Course in the 4D & Governance” explores the advanced concepts within ITIL 4, focusing on the four dimensions of service management and governance frameworks. This program provides a more profound comprehension of how enterprises and individuals, data and technology, collaborators and providers, and value chains and procedures link to improve IT service management. It also covers the crucial aspects of governance that help ensure IT services align with business goals and comply with regulations. The course includes practical insights and real-world applications, making it ideal for IT professionals looking to expand their knowledge on managing and governing IT services effectively according to ITIL 4 standards.
Duration: 1.5 hours
Free Course – ITIL 4 Fundamentals – Essentials of IT Service Management (Alison)
Alison’s “ITIL 4 Fundamentals – Essentials of IT Service Management” offers a comprehensive introduction to the foundational elements of ITIL 4, tailored for individuals new to IT service management or those looking to refresh their knowledge in line with the latest ITIL standards. This course thoroughly covers the key principles, practices, and processes core to ITIL’s framework, emphasizing how they can be applied to improve service management and delivery. Participants will learn about the service value system and how it supports effective service creation, delivery, and continual improvement. Interactive assessments and real-world scenarios are incorporated to help learners apply ITIL concepts in their day-to-day operations, making this course suitable for IT professionals aiming to implement or oversee ITIL practices within their organizations.
Duration: 1.5-3 hours
Conclusion
Choosing the right ITIL Certification Course can be a game-changer for IT professionals aiming to enhance service management expertise and career growth. Whether you prefer the structured learning experience of Simplilearn and New Horizons, the flexibility of Udemy and LinkedIn Learning, or the hands-on approach of Learning Tree, there’s a course designed to match your goals, schedule, and budget. Each program featured offers recognized credentials, exam readiness, and practical application of ITIL 4 principles, ensuring you’re well-prepared for both certification and real-world success.
To take the next step in your ITSM journey, explore our full list of top-rated ITIL Courses and Certifications—carefully reviewed by DigitalDefynd to help you make the best possible choice for your learning and career advancement.
